FAQ
Frequently Asked Questions (FAQ) – SAMODIVES
General Inquiries
How can I contact your team? You can reach us via our for quick support or use the contact form on our .
What are your response times? We typically respond within 24 hours on business days.
Orders & Shipping
How long does shipping take? Delivery times vary based on location, but most orders arrive within 3-7 business days.
Do you offer free shipping? Yes! We provide free shipping on orders over €300.
Can I track my order? Yes, once your order is shipped, you'll receive a tracking number via email.
Returns & Refunds
Can I return an item? Yes, we offer 30-day returns for worry-free shopping. You can request a return directly from your profile menu under the Return Center section.
How do I request a refund? Simply log into your account and navigate to the Return Center in the profile menu. Follow the instructions to submit your return request.
Payments & Security
What payment methods do you accept? We support secure checkout with major credit cards and online payment services.
Is my payment information safe? Absolutely! Our checkout process is encrypted and secure, ensuring your data is protected.